Subscription & Commercial Terms

This page summarises the general commercial framework for software licences, subscriptions, custom development and support provided by MAHTECH SOLUTIONS. The exact commercial terms for each client — fees, taxes, payment schedule, licence type and support period — are set out in the relevant quotation, proposal or agreement, which prevails over this page.

Licence types

MAHTECH software products are licensed for the client’s authorised business operations. Depending on the product and agreement, licence options may include:

Annual licence — valid for a defined annual period and renewable
Lifetime licence — a one-time licence for the agreed product version and scope
Other arrangements — as agreed in writing

Unless otherwise agreed in writing, a licence is granted for the client or business named in the agreement, is intended for use on the authorised system(s), and is non-transferable.

Product	Licence options
INVENTRA Medical	Annual or lifetime licence
INVENTRA Retail (Standard / Premium)	Annual or lifetime licence; Premium is enabled with a store-specific Premium key
INVENTRA ERP	As set out in the quotation for your business
DocKiosk Print	As set out in the quotation for each installation site

Subscriptions and renewals

Where a product or support plan is provided on a subscription or annual basis:

The subscription period and renewal date are stated in the agreement or invoice
We try to remind clients before the renewal date, but renewing on time remains the client’s responsibility
Renewals are not automatic — a renewal takes effect only once you confirm and pay for it
Renewal fees are those in force at the time of renewal and may differ from the original fee
If a licence is not renewed, support, updates and upgrades stop at the end of the paid period. Your business data stays on your system and remains yours

Custom development

For custom software projects:

Scope, deliverables and timelines are defined in a written proposal or agreement
Fees may be fixed-price, milestone-based or time-based, as agreed. By default, projects are fixed-price with an advance at the start and the balance paid against agreed milestones and final delivery
Changes to agreed scope may require a revised estimate and written approval
Ownership of custom-developed work is as specified in the agreement

Pricing and taxes

Prices are quoted in Indian Rupees (INR) unless otherwise stated
MAHTECH SOLUTIONS is not currently registered under GST, so GST is not charged on our invoices. If we become registered, GST will be charged in addition at the applicable rate and our GSTIN will be shown on invoices
Quotations are valid for the period stated on them, or 15 days if no period is stated
Prices for new licences, renewals, upgrades and services may be revised at any time; the price confirmed in your quotation or agreement applies to that purchase

Version and feature updates

Bug fixes for the licensed version are provided as part of support for the period included in the agreement
New versions, new features, the INVENTRA Retail Premium key and other upgrades are chargeable unless the agreement states they are included
Version / feature updates are invoiced separately from the software licence

Payment terms

Payment schedule, advance amounts and due dates are set out in the quotation, invoice or agreement
Accepted payment methods: UPI, bank transfer (NEFT / RTGS / IMPS), cheque and cash against a written receipt
Every payment is acknowledged with a receipt or invoice. A cheque is treated as paid only when it clears
Licence keys, Premium keys and agreed deliverables are released after the related payment is received in full
If payment is overdue, support, updates and further work may be paused until the outstanding amount is cleared

Support and updates

The support included with a licence or subscription, and its duration, is defined in the agreement. Support may include installation and configuration assistance, bug fixing, database troubleshooting, application-related technical support and approved updates. New features, customised modules, integrations or reports requested by a specific client may be charged separately.

Refunds and cancellations

Please see our Refund & Cancellation Policy.