Please note: This document sets out our general terms. Specific commercial terms are set out in the proposal, quotation or agreement for each engagement, which takes precedence. When we change this document, we update the date shown above.
MAHTECH SOLUTIONS is committed to addressing concerns about our website, software, services or the handling of personal information fairly and promptly.
How to raise a grievance
You can contact us about:
- Concerns regarding our software products or services
- Privacy or personal-data related concerns
- Billing, licensing or commercial issues
- Suspected misuse, security issues or intellectual property concerns
- Any other complaint
Please include:
- Your name and contact details
- Your business name, if applicable
- The product, service or page concerned
- A clear description of the issue
- Any relevant invoice, agreement or reference numbers
- Supporting documents or screenshots, if available
Grievance / legal contact
| Item | Details |
|---|---|
| Organisation | MAHTECH SOLUTIONS |
| Grievance Officer | Muhammad Asad Hamdan M, Founder |
| [email protected] | |
| Phone | +91 93425 09303 |
| Postal address | #10, Appapillai Street, Melvisharam - 632 509, Ranipet District, Tamil Nadu, India |
| Working hours | Grievances and legal matters: Monday to Saturday, 9:30 AM – 6:30 PM IST. Our support team can be reached 24/7 for product issues; response and resolution times depend on the nature of the issue. |
How we handle grievances
- We aim to acknowledge receipt of your grievance within 48 hours.
- We review the issue and may contact you for more information.
- We aim to respond with our findings and any action taken within 15 days of receiving your grievance. If a matter needs longer, we will let you know.
Legal notices
Formal legal notices should be sent in writing to the postal address above, with a copy by email.
Business details
MAHTECH SOLUTIONS is a sole proprietorship business of Muhammad Asad Hamdan M, based in Melvisharam, Ranipet District, Tamil Nadu, India. It is not currently registered under GST. Any future registration details will be published here and shown on our invoices.
Contact information
For questions about this document, contact:
MAHTECH SOLUTIONS
Muhammad Asad Hamdan M, Founder & Software Developer
#10, Appapillai Street,Melvisharam - 632 509,Ranipet District,Tamil Nadu, India